Privacy Policy

This Privacy Policy explains how Monvera ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website, shop with us, or otherwise interact with our services at monverafashion.com (the "Site"). These activities together are referred to as the "Services."

In this policy, "you" and "your" refer to any user of our Services, including customers and website visitors.

Please read this Privacy Policy carefully.

Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we do, we will update the "Last updated" date and publish the new version on our Site.

How We Collect and Use Personal Information

To operate our business and provide our Services, we collect personal information in different ways depending on how you interact with us.

We may use your information to:

  • Provide and improve our Services

  • Communicate with you

  • Process transactions

  • Meet legal obligations

  • Enforce our terms

  • Protect our business and users

What Personal Information We Collect

"Personal information" means information that identifies you or could reasonably be linked to you.

Information You Provide Directly

You may give us information such as:

Contact details

  • Name

  • Address

  • Phone number

  • Email address

Order details

  • Billing and shipping addresses

  • Purchase history

  • Payment confirmation

  • Contact details

Account information

  • Username

  • Password

  • Security information

Customer support messages

  • Any information you include when contacting us

You can choose not to provide certain information, but this may limit your ability to use some features.

Information Collected Automatically

We automatically collect certain technical data when you use our Site, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Interaction data

We collect this using cookies and similar tracking tools.

Information from Third Parties

We may receive information from partners and service providers, such as:

  • E-commerce platform providers

  • Payment processors

  • Analytics providers

  • Advertising partners

These parties collect and process information to help us operate our business.

How We Use Your Information

Order Processing

We use your information to:

  • Process payments

  • Ship orders

  • Manage returns and exchanges

  • Provide order updates

  • Maintain customer accounts

Marketing

We may send promotional messages by email, SMS, or post. You can unsubscribe at any time.

We may also show you personalized ads based on your activity.

Security and Fraud Prevention

Your information helps us detect suspicious activity and protect our platform.

You are responsible for keeping your login details secure.

Customer Support and Improvements

We use data to respond to inquiries and improve our Services.

Cookies

We use cookies to:

  • Keep the Site functioning properly

  • Remember your preferences

  • Analyze site usage

  • Improve performance

  • Support advertising

Most browsers accept cookies automatically. You can adjust your settings to block or remove cookies, but some features may stop working properly.

We also recognize Global Privacy Control (GPC) signals as opt-out requests where legally required.

Sharing Personal Information

We may share information with:

  • Service providers (payments, shipping, IT, analytics)

  • Marketing and advertising partners

  • Affiliates within our business group

  • Authorities when legally required

  • Parties involved in business transfers (e.g., merger or sale)

We do not use sensitive personal information to profile you without consent.

Third-Party Websites

Our Site may link to external websites. We are not responsible for their privacy practices. Please review their policies before sharing information.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect data from minors. If you believe a child has provided personal data, please contact us to request deletion.

Data Security and Retention

No system is completely secure, but we take reasonable steps to protect your data.

We keep personal information only as long as necessary for:

  • Providing services

  • Legal compliance

  • Resolving disputes

  • Enforcing agreements

Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Receive a copy of your data

  • Object to certain processing

  • Withdraw consent

  • Opt out of targeted advertising

  • Appeal decisions

You can also unsubscribe from marketing emails anytime.

To exercise your rights, contact us at the email below.

We may need to verify your identity before fulfilling requests.

Complaints

If you have concerns about how we handle your data, contact us. If you are not satisfied, you may have the right to complain to your local data protection authority.

International Users

Your information may be processed outside your country. When transferring data internationally, we use recognized safeguards to protect it.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

info@monverafashion.com

For data protection purposes, Monvera is the controller of your personal information unless otherwise stated.