Shipping & Refund Policy

Thank you for shopping with Monvera. We aim to make your experience simple, reliable, and enjoyable. Below you will find clear information about how we handle shipping and refunds.

Shipping Policy

At Monvera, we work hard to get your order to you as quickly and safely as possible.

Order Processing

Once your order is placed and confirmed, please allow 1–3 business days for processing. During this time, we prepare, inspect, and carefully package your items to ensure they arrive in excellent condition.

Delivery Time

After processing, your order is dispatched to your chosen address. Estimated shipping time is 5–8 business days, depending on your location and shipping conditions.

Estimated Total Delivery

Processing + shipping combined usually results in a total delivery window of 6–11 business days.

Please note that delays caused by carriers, customs, or high-demand periods are outside our control, but we always do our best to keep you informed.

Refund Policy

We hope you love your Monvera purchase. However, if something isn’t right, we offer a clear return and refund process.

Eligibility for Refunds

You may request a refund within 10 days of receiving your order.

  • Orders can be canceled for a full refund before they are shipped

  • After delivery, refunds are possible only after the item is returned

  • Items must be sent back within 10 days of receipt

How to Request a Refund

To start a refund request, please email:

info@monverafashion.com

Include:

  • Your order number

  • Reason for return

  • Any helpful details or photos

This helps us process your request faster.

Return & Refund Process

Once your return is approved:

  • Return shipping costs are the customer’s responsibility

  • We strongly recommend tracked shipping

  • The item must be shipped within 5 days of approval with proof of postage

After we receive and inspect the item, your refund will be issued to the original payment method. Processing times depend on your payment provider.

Non-Refundable Situations

We may refuse a refund if:

  • The item shows signs of wear or use

  • Tags are removed

  • The request is made outside the allowed timeframe

Need Help?

Our support team is happy to assist you.

📧 info@monverafashion.com

We aim to respond as quickly as possible and ensure you have a positive experience.

Thank you for choosing Monvera. We truly appreciate your trust and look forward to bringing you beautiful fashion.

Monvera Customer Care